Refund policy

Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law or New Zealand consumer protection legislation.

If a product:

• Is faulty or defective;
• Is unsafe;
• Does not match its description;
• Is significantly different from what was advertised; or
• Is not fit for its intended purpose,

you may be entitled to a repair, replacement, or refund.

Due to health, hygiene, and product safety considerations, we generally do not accept returns of skincare, cosmetic, or beauty products for change-of-mind reasons once they have been shipped.

However, we may accept a change-of-mind return if:

• The request is made within 14 days of delivery;
• The product is unopened, unused, and in its original sealed packaging;
• The product is in resalable condition;
• Proof of purchase is provided; and
• The product is not listed under "Non-Returnable Items."

Change of Mind Return Costs

• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable.
• Refunds will be issued to the original payment method once the returned item has been inspected and approved.

If your order arrives damaged, defective, or incorrect:

1. Contact us within 7 days of delivery.
2. Provide your order number and photographs of the item and packaging.
3. We will assess the issue and provide an appropriate remedy.

Where a product is confirmed to be faulty, damaged, or supplied incorrectly, Dr Marian Skincare will cover reasonable return shipping costs and provide a replacement, refund, or store credit as required by law.

For hygiene and safety reasons, the following items cannot be returned unless faulty:

• Opened skincare products
• Used cosmetic products
• Products with broken safety seals
• Gift cards
• Promotional giveaways or complimentary gifts
• Clearance or final-sale items marked as non-returnable

This restriction does not affect your rights under consumer law if a product is faulty or not as described.

Individual skin reactions may vary. Customers are encouraged to:

• Review ingredient lists carefully before purchase.
• Conduct a patch test before full application.

Unless a product is faulty or incorrectly supplied, refunds or exchanges cannot be offered for adverse skin reactions resulting from individual sensitivities or allergies. Customers with known allergies should consult a healthcare professional before use.

Once a return has been received and inspected:

• Approved refunds will be processed within 5-10 business days.
• Refunds will be issued to the original payment method used for purchase.
• Processing times may vary depending on your financial institution.

Please contact our customer support team before sending any items back.

Email:support@drmarian.vip

Website:www.drmarian.vip

Please include:

• Full name
• Order number
• Description of the issue
• Photographs (if applicable)

We will provide return instructions and, where applicable, a return authorization.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Dr Marian Skincare

Website:www.drmarian.vip

Email:support@drmarian.vip

Perth, Western Australia