POLICY
Cancellation & Refund Policy
Last Updated: June 2026
This policy explains how to cancel an order and request a refund at Dr Marian Skincare. It works alongside our Returns & Refunds Policy and does not limit your rights under Australian Consumer Law.
Cancelling an Order
You can cancel an order yourself from the My Orders page while it is still being Pending, Confirmed, or Processing.
- If your order was already paid, cancelling it automatically issues a full refund to your original payment method.
- Once an order has been shipped, it can no longer be cancelled online — please submit a refund request instead.
Requesting a Refund
For orders that have already shipped or been delivered, you can request a refund from the My Orders page. Simply choose the order, provide a reason, and submit your request.
- Our team reviews each request and will approve or decline it, keeping you informed by email.
- Approved refunds are returned to your original payment method.
- Refund requests are assessed in line with our Returns & Refunds Policy and Australian Consumer Law.
Processing Times
Once a cancellation or refund is approved, the amount is returned to your original payment method within 5–10 business days. Exact timing depends on your bank or card provider.
Partial Refunds
In some cases (for example, a partially damaged order), we may issue a partial refund. The amount refunded will be clearly shown on your order and confirmed by email.